Reference

Legal policies built for you

We keep your account secure and your data private. Our legal framework covers everything from how we handle withdrawals to how we protect your payment details.

Account SecurityData ProtectionPayment VerificationDispute Resolution
zwaybet Legal policies built for you
REACH OUR LEGAL TEAM

How to contact us about legal matters

In-App Help Desk Open your account and tap Help in the lobby footer.
Email Support Send legal inquiries to our compliance inbox. Attach any relevant account screenshots or transaction…
Live Chat Available during operating hours for urgent clarifications on terms, withdrawal delays or account restrictions.
HOW WE PROTECT YOU

Security, data handling and your account

Account Verification

Before your first withdrawal, we verify your identity using your phone number and payment method. This one-time step protects your account from unauthorised access and fraud.

Payment Data Security

Your DANA, OVO, GoPay and QRIS details are encrypted and stored separately from your account login. We never store full card numbers; payment processing is handled by licensed third-party providers only.

Session & Cookie Policy

We use cookies to keep you logged in securely and track your account activity. You can clear cookies anytime through your browser; you'll log back in on your next visit. Session tokens expire after 30 minutes of inactivity.

Data Retention

We retain your account data, transaction history and communication records for as long as your account is active. After closure, we keep records for five years to meet regulatory obligations, then delete them.

Withdrawal Verification

Every withdrawal request triggers a verification check. We confirm your payment method matches your account details. If discrepancies arise, we contact you before processing; this delays payouts by 1–3 business days.

Request Data or Make Changes

Contact our support team via the in-app help desk or email to request a copy of your personal data, update your details, or ask about your account history. We respond within 10 business days.

Questions about our terms and your account

Access depends on local law where you are. Most of our feature set is available in Indonesia. If you travel outside Indonesia, some tables or sportsbook markets may be restricted. Your account remains active; you can log back in once you return.

Use the 'Forgot Password' link on the login screen. We send a reset link to your registered email. Click the link and create a new password within 24 hours. If you don't receive the email, check your spam folder or contact our support team.

Most withdrawals to DANA, OVO, GoPay and QRIS clear within 1–2 hours after verification. Bank transfers may take 1–3 business days depending on your bank. We process withdrawals on business days; requests submitted on weekends are queued for Monday morning.

Change your password immediately via the account settings. Then contact our support team with the date and time you noticed the issue. We'll review your account activity, freeze suspicious transactions and help you recover access if needed.

Yes. Contact our support team through the in-app help desk or email. Provide your account username and the date range you need. We compile your data and send it within 10 business days at no cost.

Go to Account Settings and select 'Close Account' to permanently deactivate it. All balances must be withdrawn first. If you want a temporary break, choose 'Pause Account' instead; we'll lock your login until you ask us to reopen it.

If you dispute a transaction or account decision, open a case through our support team. We investigate within 5 business days and respond with findings. If you're not satisfied, you can escalate to our compliance office or seek mediation through local consumer channels.