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Our Terms & Conditions Shape Your Account

When you open an account with zwaybet, you're entering into a clear agreement that protects both you and us.

Account verification requiredDANA, OVO, GoPay, QRIS depositsWithdrawal verification processDispute resolution path
zwaybet Our Terms & Conditions Shape Your Account
QUESTIONS ABOUT TERMS

How to Get Clarity on Your Account Terms

Live Chat Support Our support team is available in English and can walk you through any term…
Email Inquiry Send detailed questions about terms, disputes or account access to [email protected].
Account Settings Your account dashboard displays links to the full Terms & Conditions, privacy policy, and…
DATA & SECURITY

How We Protect Your Account Under These Terms

Data Retention

We keep your account data for the duration of your active membership plus two years after closure, as required by local law and payment regulations. This allows us to verify past transactions, handle disputes, and comply with financial record-keeping rules.

Deposit & Withdrawal Verification

Before we process any withdrawal, we verify that your deposit came from a verified payment method in your name. This step is built into our terms to prevent fraud and protect your funds. DANA, OVO, GoPay and QRIS transfers are confirmed within our payment gateway.

Account Security Steps

You must set a strong password during signup and keep it private. We use encryption for all account access and payment data. If you suspect unauthorized activity, contact support immediately—our terms require us to investigate and respond within 48 hours.

Cookie & Tracking Policy

We use cookies to keep you logged in, remember your settings, and detect suspicious login patterns. These are outlined in our full terms. You can manage cookie preferences in your browser, though some features may not work if you disable them entirely.

Dispute Resolution Timeline

If you have a complaint about a transaction, withdrawal delay, or account closure, our terms require you to notify us within 14 days. We'll investigate and respond within 7 business days. If unresolved, escalation steps are outlined in the full policy document.

Request Account Changes

You can request corrections to your personal data, download your account history, or ask for account deletion through the Settings menu or by emailing support. We'll process these requests within 5 business days and confirm completion via your registered email.

Frequently Asked About zwaybet Terms

Yes. During signup, you'll review and confirm your acceptance of the full Terms & Conditions before your account becomes active. We display a summary of key points—account holder age, personal-use-only policy, and deposit/withdrawal verification requirements—and require you to tick the agreement box to proceed.

No. Our terms require that your account is for your personal use only. Multi-accounting, gift accounts, or allowing someone else to login are prohibited. If we detect shared account activity, we may close your account and withhold funds pending investigation.

Our terms require you to notify us within 14 days of the disputed transaction. We'll verify the payment against your account activity and respond within 7 business days. If the charge was authorized and recorded in your account balance, we'll explain why it's valid; if it was an error, we'll reverse it.

We retain your data for two years after account closure for financial compliance and dispute resolution. After that period, we delete it securely unless local law requires longer retention. You can request early deletion by contacting support, though this may limit our ability to resolve future disputes.

We can close your account if we detect prohibited activity—fraud, bonus abuse, multi-accounting, or use from restricted regions. We can also close it if you violate payment terms, such as using someone else's payment method. We'll notify you by email and explain the reason within 48 hours.

The complete Terms & Conditions are linked in your account Settings menu under 'Legal' and at the footer of zwaybet.xyz. You can also request a copy by emailing [email protected], and we'll send it within 24 hours. They're always available for you to review before or after opening your account.

Account verification is our process to confirm your identity and ownership of your deposit payment method. During signup or before your first withdrawal, we may ask for a photo ID or proof of address. This step protects both you and us and is a standard requirement under our terms and local payment regulations.