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Privacy Policy at zwaybet

When you open an account with zwaybet, your personal and payment information is protected under our privacy framework.

Account verification kept securePayment data encrypted end-to-endYour withdrawal requests processed transparently

What We Collect and Why

zwaybet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

zwaybet collects personal information during account registration — your name, email, phone number and date of birth — to confirm your identity and comply with local law. Payment details you enter (DANA account, OVO wallet, GoPay credentials or QRIS reference) are transmitted using industry-standard encryption and

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never stored in plain text on our servers. We also log your device IP, browser type and account activity to detect fraud and unauthorised access. Where local law permits, we may retain transaction records for up to seven years to fulfil regulatory obligations. Cookies on your
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device help us remember your login preferences and track your gameplay session so you don't lose your place in a live table. You can clear cookies in your browser settings at any time, though some site features may work differently until you log back in.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

Questions about how we use your data, or want to request access to what we store about you?

HOW WE PROTECT YOU

Data Security and Your Rights

Your account security is built into our infrastructure. We use TLS 1.2 encryption for all data in transit, so your DANA, OVO, GoPay and QRIS credentials are never visible to us in…

Encryption in Transit

Every deposit, withdrawal and login uses TLS 1.2 encryption. Your payment method details are tokenised so our staff never see your full card, wallet or bank account number.

Data Retention

We keep your account history and transaction records for seven years where local law permits. After you request account closure, we securely delete personal data within 90 days unless regulations require longer storage.

Secure Verification

Your identity is verified once during registration using a trusted third-party partner. We do not re-verify unless you change your registered email, phone or withdrawal destination.

Access Requests

You have the right to request a copy of all personal data zwaybet holds about you. Submit this request via Settings → Privacy & Data, and we'll compile your file within 14 days.

Third-Party Sharing

We share your data only with payment processors (DANA, OVO, GoPay, QRIS networks), identity verification providers and where required by law. Marketing affiliates do not receive your account details.

Cookies and Tracking

We use session cookies to keep you logged in and analytical cookies to understand how you use our lobby. Opt out in your browser or contact support to disable non-essential cookies; core features remain available.

Frequently Asked About Our Privacy Policy

Read answers to the most common questions players in Indonesia ask about how zwaybet handles account privacy, data storage and your rights.

No. We never see your wallet or banking credentials. When you deposit, you authorise the payment network directly. We receive only a confirmation token to credit your account balance. Your payment secrets stay between you and your bank or wallet provider.

We retain your transaction records for seven years where local law permits, to help with dispute resolution and audit trails. Personal information like your phone or email is kept for the life of your account unless you request deletion after closure.

Yes. Log into your account, go to Settings → Privacy & Data, and click 'Request Data Export'. We'll compile your file as a CSV within 14 days and send it to your registered email address.

No. We do not sell or rent your personal data. We share information only with payment processors and identity-verification partners needed to process your transactions, and where local law requires disclosure.

After you request account closure, we delete your personal information within 90 days. Transaction records needed for tax or regulatory compliance are retained for seven years but are no longer linked to your active account.

Go to Settings → Communication Preferences and uncheck 'Promotional Emails'. You can also click the 'Unsubscribe' link in any marketing email we send. You'll still receive transactional emails about your withdrawals and account activity.

Yes. Every session uses TLS 1.2 encryption end-to-end. Your account balance, betting activity and chat messages in live rooms are transmitted over a secure connection. Close your browser tab to end your session, or you'll be logged out automatically after 30 minutes of inactivity.

Privacy Policy at zwaybet

Contact Us About Your Privacy

Data Security and Your Rights

Encryption in Transit

Data Retention

Secure Verification

Access Requests

Third-Party Sharing

Cookies and Tracking

Frequently Asked About Our Privacy Policy

01 Can zwaybet see my DANA, OVO, GoPay or QRIS login details?

02 How long does zwaybet keep my account history?

03 Can I download a copy of all my data?

04 Does zwaybet sell my information to other companies?

05 What happens to my data if I close my account?

06 How do I turn off marketing emails from zwaybet?

07 Is my live table session encrypted?

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